FAQs
Ordering and Shipping
If you're having trouble finding your order confirmation email, don't worry! We automatically send out emails when orders are fulfilled, but they can sometimes end up in your spam folder. If you still can't find it, it might be because the email address you gave us was incorrect. Don't worry - just contact us with your name, address, and the right email address, and we'll be able to locate your order number and get your email sorted out! No need to stress - we're here to help.
We want to get your orders to you quickly, so we usually pack and dispatch them quickly. Unfortunately, once an order is placed, it can't be cancelled, because it is already in the process of being packed and shipped. We understand this might be inconvenient, but we hope you appreciate our effort to get your order to you ASAP! Thanks for being a valued customer!
We want to make sure you don't miss out on any important information, so once your order is fulfilled, we'll send out an automatic email with all the shipping details. If it's not in your inbox, don't forget to check your spam folder!
We hope this friendly reminder helps you stay up-to-date. Enjoy your order!
It typically takes 7-15 days to receive your order, but it can vary, depending on your location and how many orders we're currently processing. Sorry for any delays – our products are selling fast, and we're doing all we can to keep up! Thanks for your patience, and we hope you enjoy your purchase!
Hey there! To easily track your order and stay updated on your shipment, head over to our tracking page https://evoloco.com/apps/track123. All you need to do is enter your order number and email and you can get all the details you need. We hope this makes it easier for you - stay informed!
We know how important it is to get your order delivered on time, so we want to let you know that there may be a slight delay in the data provided by our shipping couriers. Tracking info can sometimes take a few days to update in our system, but rest assured, your order is on its way! We just kindly ask for your patience while we work to get your package to you as soon as possible. Thanks for understanding, and we appreciate your business!
Your Evolo products will be delivered to you via your local postal service. We'll make sure to dispatch your orders within 48 hours.
At Evolo, we store our products in warehouses across the UK, Germany, and Asia, so if one location is out of stock, we'll send your order from another warehouse to get it to you quickly! To make things easier for you, we take care of all the customs fees and clearance beforehand, so you won't have to pay a penny extra. Our delivery speed worldwide is usually around 7 days, but it can take up to 15 days in rare cases. We've got you covered!
Returns and Exchanges
Friendly reminder: You have 30 days from the date of delivery/receiving of your order to return or exchange your item(s) after that, we can no longer issue a store credit or replacement.
Free Items acquired via any promotions cannot be returned or exchanged.
We don't provide shipping labels, so return shipping costs are the customer's responsibility. To ensure we can track the journey of your return, please use a tracked shipping method.
Returns are free of charge, though it's worth noting that original shipping fees, duty paid or any other associated costs are non-refundable.
To be eligible for a return:
Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of the order.
Item(s) must be in the original packaging, which must be in original condition.
The product must be in a new or undamaged condition and in its original packaging.
Returns are only available in the UK and the US.
We'd like to kindly ask you to show off your photographic skills and take a picture of the item before sending it back to us. This way, we'll be able to evaluate its condition. Thanks for your help!
Store Credit
Once we receive your item, we will inspect it to ensure it meets our return criteria. If your return is approved, we will provide you with a Store Credit equal to the paid price of the pieces returned. You will receive your store credit in the form of a gift card via email. The gift card has no expiration date and can be passed on to someone else. Please note: As a small brand, we are unable to offer any cash refunds. We are also unable to make any exceptions due to the item being out of stock or for any other reason.
To start a return, please email us at [email protected] or use our live chat or contact page.
Need help?
If you have any questions or if you received a faulty item, please contact us anytime at [email protected] and we will guide you on what to do next. We got you!
Evolo Product FAQs
A titanium cutting board is a high-tech kitchen tool made from medical-grade titanium, which is naturally inert, non-porous, and resistant to bacteria, mold, and toxins.
Titanium boards maintain ingredient integrity by preventing bacteria buildup, which means your food stays fresher for longer and you can safely prepare a wide range of foods.
Yes, our titanium cutting board is made from 100% medical-grade titanium, ensuring it’s safe, non-toxic, and free from harmful chemicals.
Unlike wood or plastic boards, a titanium board is non-porous, mold-proof, and bacteria-resistant, meaning it won’t harbor harmful germs or deteriorate over time.
Yes, our medical-grade titanium is specifically engineered to be knife-friendly. The smooth surface allows knives to glide easily without dulling, ensuring your blades stay sharp.
No, the titanium surface is optimized to preserve your knives’ sharpness. The material provides a balanced, gentle surface that won’t cause unnecessary wear.
Yes, the titanium surface is naturally inert, meaning it won’t support bacterial growth or harbor harmful pathogens, making it a more hygienic choice for food prep.
Yes, the titanium cutting board is suitable for cutting all kinds of food, from fruits and vegetables to meat and fish. It preserves the integrity of both organic and non-organic foods.
Yes, being non-porous, the titanium cutting board is resistant to mold, unlike wood or plastic boards that can absorb moisture and become breeding grounds for mold and bacteria.
The titanium cutting board is built to last a lifetime. Unlike wood or plastic boards, it won’t warp, crack, or degrade over time, offering exceptional durability.
Yes, depending on the size you choose, it can handle anything from quick tasks like chopping herbs to larger meal prep for complex dishes.
We offer three sizes:
Small (8" x 6") – Ideal for quick prep tasks and limited counter space.
Medium (12" x 8") – Versatile for everyday meal prep.
Large (14" x 10") – Perfect for extensive meal preparation and larger families.
If you have limited counter space or need a small board for quick tasks, the Small (8" x 6") is ideal. For everyday cooking, the Medium (12" x 8") provides the perfect balance. The Large (14" x 10") is best for more complex preparations or larger families.
Yes, the sleek design and hygienic properties of the titanium cutting board make it suitable for both food prep and serving.
No, titanium is non-porous, meaning it won't absorb food stains or odors. Your board will remain clean and pristine after every use.
Simply wash it with warm, soapy water or place it in the dishwasher for easy cleaning. It’s low-maintenance and resistant to staining and odors.
Yes, the titanium cutting board is completely dishwasher safe, making cleanup simple and quick.
While the titanium surface is highly durable, using extremely sharp or abrasive materials may cause minor surface scratches. However, these won’t affect its performance or hygiene properties.
Yes, the titanium cutting board is engineered to withstand heavy use, including cutting tough meats, vegetables, and more, without warping or degrading.
Titanium is naturally inert, bacteria-resistant, non-porous, and incredibly durable. It doesn’t absorb moisture, food particles, or bacteria, unlike wood and plastic boards.
Titanium is the ideal material due to its durability, resistance to bacteria and toxins, non-porous surface, and longevity. It ensures your food prep is always hygienic and efficient.
No, titanium is chemically inert, meaning it won’t alter or affect the taste, smell, or appearance of your ingredients.
Yes, titanium is a highly sustainable material that lasts for years without needing to be replaced. This reduces waste compared to disposable plastic or wood cutting boards.
The titanium cutting board is a one-time investment that provides long-term value. It’s durable, bacteria-resistant, and designed to last a lifetime, making it a smart choice for health-conscious home cooks who want a hygienic, high-performance cutting surface.
No, the titanium board is dishwasher-safe and easy to clean. Just wash it after use to keep it in pristine condition.